Barclays Customer Service Industry-Specific Questions

1. How would you handle a customer who is frustrated due to a long wait time for a response regarding their account issue?

2. Can you describe a time when you identified a process improvement in customer service within the banking industry? What was the outcome?

3. How do you ensure compliance with financial regulations while providing top-notch customer service?

4. What strategies would you implement to rebuild trust with a customer after a banking error has negatively impacted them?

5. Describe how you would assist a customer who is unfamiliar with digital banking and is hesitant to use online services.

6. In your opinion, what are the key differences in customer service expectations between retail banking clients and corporate banking clients?

7. How do you prioritize competing customer requests and manage your time effectively in a high-pressure environment?

8. Explain how you would approach handling a customer who is disputing a transaction and demands immediate resolution.

9. What role do you believe empathy plays in customer service, especially in the context of financial services?

10. How would you educate a customer on the importance of credit scores and provide guidance on improving theirs during a service call?