Network troubleshooting Scenario-Based Questions

1. A user reports that they are unable to connect to the company's VPN. Describe the steps you would take to troubleshoot the issue.

2. You're receiving intermittent complaints about slow network speeds in a specific department. What diagnostics would you perform to identify the cause of this issue?

3. Your organization's firewall settings have been changed, resulting in certain critical applications being blocked. How would you approach diagnosing and resolving this issue?

4. An employee has been experiencing dropped connections during calls on a VoIP system. What specific testing methods would you use to diagnose and fix the problem?

5. A server in your network is exhibiting high latency and packet loss. What tools and methods would you use to isolate whether the issue is network-related or server-related?

6. You receive a report of high CPU utilization on a network switch, causing degraded performance for connected devices. What steps would you take to identify the cause and rectify the problem?

7. A client claims that they can connect to all other sites except for yours. What would be your approach to diagnose and resolve the issue from both the server and client perspectives?

8. Your team is tasked with setting up a new branch office with network connectivity to the main office. Describe how you would ensure robust and efficient network configuration and address potential connectivity issues.

9. A user complains about frequent disconnections from the company's wireless network. How would you conduct a thorough investigation into the potential causes, including environmental factors?

10. You receive alerts indicating that a key network device is down, leading to a major service disruption. Outline how you would manage the situation to restore services quickly while communicating effectively with stakeholders.