Customer Support Executive Interview
About Skills Customer Related Issues Question(s) & Actual Evaluation
Please refer to the evaluation for more insight.
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Classification: Customer Support Executive
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Topic(s): About Skills Customer Related Issues
Can you walk me through your experience in customer support and how it has prepared you for this role?
Candidate's Answer:I am really sorry sorry for interrupt yes hello my name is Syed Rahmatullah Saini and I work in inter CX customer solution and I have to about my previous experience I had to deal with the Shoppers Shoppers is nothing but US based delivery guys who was who was shopping with the
AI Evaluation:Your answer seems unclear and lacking in detail. It appears that you may have been in the middle of an interruption while giving your response.
In order to improve your answer, you should provide specific examples of your experience in customer support, including how you have resolved difficult issues, communicated effectively with customers, and maintained a positive attitude in challenging situations. You could also discuss any training or certifications you have received in customer support.
Additionally, it would be helpful to highlight any specific skills or qualities that you possess that make you well-suited for the role, such as patience, problem-solving abilities, and a strong understanding of customer needs.
Overall, I would rate your answer a 1/5 as it is not well-structured or detailed. By providing more specific examples and detailing your relevant experience, you can improve your answer and make a stronger impression during your interview.
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Classification: Customer Support Executive
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Topic(s): About Skills Customer Related Issues
How do you handle difficult or irate customers? Can you provide an example of a situation where you successfully resolved a customer issue?
Candidate's Answer:Yeah sure once a time I had to deal with the shop per who was very first rated for their for their issues related their payments and the application so first of all I actively listen to the Shoppers issue then acknowledge them and I ask an Empty eyes and apologize them for the issue they are facing and I ask for a couple of minutes to check on the ratio and I check with the Shoppers account and their payment was cancelled due to bank related issues so upon checking I thank to the shop for the patients and I explain what are the issues with their payment and I ask him to please not to worry I am accelerating this issue to the reimbursement team who can work on the payment relation related issues and solve within 24 hours so shopper is okay no worries I will be I will be wait for the 24 hours and about their application I ask for them to their
AI Evaluation:Your answer is on the right track, but there are a few areas where you can improve.
1. Make sure to mention that you remained calm and composed throughout the interaction with the irate customer. This is key in diffusing the situation and gaining the customer's trust.
2. Highlight the importance of empathy in your response. Show that you understand the customer's frustration and are committed to finding a solution for them.
3. Clearly explain the steps you took to resolve the issue. Providing specific details of the actions you took will demonstrate your problem-solving skills and ability to handle difficult situations effectively.
4. Finally, conclude your answer by mentioning the positive outcome of the situation and how the customer was satisfied with the resolution. This shows that you are capable of turning a challenging situation into a positive experience for the customer.
Overall, your answer showcases that you have the basic skills to handle difficult customers, but by incorporating the above suggestions, you can make it more comprehensive and compelling.
I would rate your answer a 3.5/5.