Cabin Crew Interview

Can you tell us about yourself and why you want to become a cabin crew member with our airline?

Hello good morning my name is Saurabh I am from West Bengal I have completed my bachelors in Computer Science from West Bengal University of Technology after that I got an opportunity as a system engineering in Cognizant Technology and Solutions which can it found in which I have gathered still to convert the customer experience into it coding field so I want to become and cabin crew member because it is one of the top growing market in now it is so I want to be a part of that and help people as I have previously strong

Your answer provides some relevant information about your background, but it lacks clarity and focus on why you want to join the airline as a cabin crew member. Here’s an evaluation of your answer:

1. Structure and Clarity (2/5): Your introduction is good, but it could be better organized. Start with your background, then transition into your work experience, and finish with your motivation for becoming cabin crew.

2. Connection to Cabin Crew Role (2/5): While you mention the growing market, you don't explain how your skills and experiences relate to the cabin crew role. Emphasize customer service skills, teamwork, and adaptability, which are crucial in this field.

3. Passion and Motivation (2/5): Your motivation for wanting to be part of the cabin crew feels vague. Instead of focusing solely on market growth, explain your passion for travel, helping people, and providing excellent service, which are central to being a cabin crew member.

To improve your answer, consider the following structure:

1. Introduction: Briefly introduce yourself and your background.
2. Relevant Experience: Highlight your customer service experience or skills gained in your previous job.
3. Motivation: Clearly articulate why you want to work in cabin crew—mention your passion for travel, interest in helping others, or desire to be part of a dynamic team.
4. Closing Statement: Conclude by expressing enthusiasm about contributing to the airline's success.

Overall, your answer would benefit from better organization, more specific links to the cabin crew role, and a stronger expression of motivation.

Rating: 3/5

How do you prioritize passenger safety while providing excellent customer service?

Ya so paradising the safety of the passenger contains firstly we have to be a emphatic and helpful towards the customer what ever they have they issue we have to resolve it in the time cause in the light we have to look over the timing also so at the moment we have to be patient and come on over works and particularly focus on resolving issues of

Your answer brings up some important points about empathy and helping passengers, which are crucial qualities in the cabin crew role. However, it lacks clarity and does not explicitly address the balance between passenger safety and customer service. Here’s an evaluation of your response:

1. Clarity: Your answer is somewhat difficult to follow due to grammatical issues and lack of structure. Ensuring clear communication is vital in both safety and service contexts.

2. Prioritization of Safety: You should explicitly state that passenger safety is paramount and must always come first. Then, you can explain how excellent customer service can coexist with safety protocols.

3. Examples: Providing specific examples, such as following safety procedures or handling emergency protocols while still being attentive to passenger needs, would strengthen your response.

4. Balancing Act: It is vital to acknowledge that while providing excellent service is important, it should never compromise safety, which is non-negotiable in aviation.

To improve your answer, you could say: "Passenger safety is my top priority, and while providing excellent customer service, I make sure to adhere to all safety protocols. For example, in case of an emergency, I would assist passengers calmly and efficiently, ensuring their safety while also attending to their needs. By being empathetic and attentive, I create a safe and comfortable environment, ensuring that passengers feel valued and secure."

I would rate your answer a 2/5. It has the right intentions but needs refinement in clarity, structure, and content to effectively demonstrate your understanding of the balance between safety and customer service in the role of cabin crew.

Describe a situation where you had to handle a difficult passenger. How did you resolve the issue?

Yeah I have an experience where the customer is having a bad day so he was like widget in that situation so at that moment we have to be empathetic and helpful towards the passage we have to works the main route cause of the issue and after that we have to resolve that by giving him an assurance that it's our fault we will look after it

Your answer demonstrates an understanding of the importance of empathy and problem-solving in a cabin crew role; however, it lacks clarity and specificity. Here are some evaluations and suggestions for improvement:

1. Clarity and Structure: Your response feels a bit vague and disorganized. You use terms like "widget" which can confuse the listener. Stating a brief, clear story structure—Situation, Task, Action, Result (STAR method)—would enhance your answer.

2. Specific Example: Instead of a generalization about a "bad day," provide a specific example. For instance, mention a particular incident with a passenger, such as a delay or a seating issue, and explain how you navigated that situation step-by-step.

3. Conflict Resolution: Elaborate on your actions. Did you apologize, listen actively, offer alternatives, or involve a colleague? Specific actions highlight your skills.

4. Outcome: Mention the result of your actions. Did the passenger leave satisfied? Did they thank you? This demonstrates your effectiveness in resolving the issue.

5. Professional Language: Refine your use of language. Phrasing like "it's our fault" might not be necessary. Focus on how you will help, rather than assigning blame.

Overall, your initial answer shows an understanding of the importance of empathy in customer service, but it needs more detail and structure.

Rating: 2.5/5

By incorporating specific incidents and demonstrating the impact of your actions, you can create a compelling narrative that showcases your skills effectively.