Cashier Interview

Can you tell me about your experience handling cash transactions and operating a cash register?

I have had exactly six months of experience with operating a cash register, as that was the position I held prior to me being forced to quit from my job at Lowes. However, I do expect the systems here to work slightly differently, but that won't be an issue as I am a very fast learner.

Your answer addresses the question about your experience with cash transactions and operating a cash register, but it could be more comprehensive and polished.

Strengths of your answer:
1. Clarity on Experience: You provide a clear timeframe (six months), which gives the interviewer a specific context regarding your experience.
2. Acknowledgment of Differences: You mention that you expect differences in systems, demonstrating awareness and adaptability.

Areas for improvement:
1. Focus on Skills: Highlight specific skills or tasks you handled while operating the cash register (e.g., accurately processing transactions, cash handling, giving change, and managing returns). This shows practical experience.
2. Positive Framing: Rather than mentioning being "forced to quit," frame your departure positively, such as seeking new opportunities or personal growth.
3. Customer Service Aspect: Emphasize any interactions with customers. Cashier roles often require strong customer service skills, and showcasing your ability to engage with customers adds value to your answer.

Improved Answer Example:
"I have six months of experience operating a cash register at Lowes, where I was responsible for accurately processing transactions, handling cash and credit card payments, and providing excellent customer service. I enjoyed interacting with customers and ensuring they had a positive shopping experience. While I expect the systems here may differ slightly, I am confident in my ability to adapt quickly due to my experience and strong learning abilities."

Rating: 3/5. Your answer provides a basic response but can be improved by adding more detail and positive framing to showcase your suitability for the role.

How do you ensure accuracy when processing transactions and giving change?

I ensure that every item is scanned, every bill and coin is real, every barcode matches its product description, and every cent of change is accurately counted. I take great pride in my work, and I will do everything I can to make sure my work is immaculate.

Your answer demonstrates a strong commitment to accuracy and attention to detail, which are crucial skills for a cashier. You've highlighted several essential aspects of the role, including scanning items, verifying the authenticity of currency, ensuring correct pricing, and counting change accurately. This shows that you understand the importance of each step in the transaction process.

However, your response could benefit from more elaboration on the steps you take to ensure accuracy beyond just stating what you do. For example, you could mention specific techniques you use, such as double-checking the screen for totals before finalizing a transaction, keeping the cash drawer organized, and using a systematic approach to counting change. Adding these elements would provide a clearer picture of your processes and further demonstrate your competency.

Additionally, consider including a brief example or anecdote that illustrates your commitment to accuracy in a real-world scenario, which could enhance relatability and credibility.

Overall, your answer is solid but could use more detail and a practical example to make it more impactful.

Rating: 4/5.

Describe a time when you dealt with a difficult customer. How did you handle the situation?

On one occasion, an older man came barreling into the customer service desk, where I had been placed at for the day. Said older man was attempting to refund a few bags weed and feed, and I had greeted him with kindness and respect, as I do with any customer or coworker, regardless of who they are. As I had been helping him with the return process, it very quickly came to my attention that not only is this "small amount" of weed & feed an entire pallet of bags upon bags of the stuff, but he purchased those bags two years ago. The store refund policy was only thirty days. As I explained this to the man, he immediately called me names unfit for the current situation and demanded that I take them back regardless. I try and try and try to explain to the man that it is simply impossible for me to do this, but he eventually gives in and calls for the store manager. The store manager was right next to me. And of course, the store manager had explained to the older man the store policy for refunds, which was exactly as I stated. Shortly thereafter, the man left in a violent fit of anger.

Your answer provides a clear example of handling a difficult customer, showcasing your experience in a challenging situation. It highlights your commitment to customer service by maintaining kindness and respect, even in the face of aggression. However, there are several areas for improvement:

1. Structure: Consider using the STAR method (Situation, Task, Action, Result) to provide a more organized narrative. This approach helps the interviewer easily follow your story and understand your contributions.

2. Focus on Your Actions: While you did explain the situation and the outcome, your actions could be better emphasized. Detail any specific steps you took to de-escalate the situation before involving the manager, such as trying different methods of communication or empathizing with the customer.

3. Highlight Learning: Conclude with what you learned from the experience and how you've applied that knowledge in subsequent interactions. This shows growth and adaptability.

4. Avoid Negativity: Referring to the customer as a "violent fit of anger" might come off as dismissive. Instead, describe it in a way that reflects your understanding of his frustration.

Improved Version Example: "While assisting a customer with a return, I encountered an elderly man trying to return a large quantity of weed and feed purchased two years prior, which was against store policy. Despite my respectful approach, he became upset when informed of the 30-day limit. I listened actively to his concerns, ensuring he felt heard, and then calmly reiterated the policy. When he asked for a manager, I involved my manager, who reinforced our policy. Although the situation ended with the customer leaving unhappy, I learned the importance of empathy and clear communication. Since then, I focus on providing clearer policy explanations upfront to prevent misunderstandings."

Rating: 3/5. Your answer contained good details but lacked structure and reflection. With adjustments, it could be much stronger.