Application Suppporter Interview

Can you describe your experience with application support? What types of applications have you supported in the past?

Yes I have a 3 years of experience in urban nal2 for the banking women for the digital on boarding and payment solution application banking domain various types of application in this project and put the application no handling application

Your answer provides some relevant information but could greatly benefit from clarity and structure. Here are some points to consider:

1. Clarity and Specificity: Your response is somewhat confusing due to unclear phrasing (e.g., "urban nal2" and "put the application no handling application"). It’s essential that you clearly state your role, the specific applications, and technologies you worked with.

2. Detailing Your Experience: While you mention three years of experience in application support for a digital onboarding and payment solution in the banking sector, it's important to elaborate on your specific responsibilities and skills. For example, did you perform troubleshooting, user training, or system upgrades?

3. Types of Applications Supported: You should specify the types of applications you supported beyond mentioning “banking applications.” For example, did you support web applications, mobile applications, or database systems? Mentioning specific tools or technologies, such as SQL or Linux, that you used in your support role would strengthen your answer.

4. Structure: A better-structured response might follow this format: a brief introduction of your experience, details about the applications, your specific role, and any key achievements or challenges you overcame.

Improved Example: "I have three years of experience in application support, specifically in the banking domain. I have supported a variety of applications, including digital onboarding and payment solution platforms. My role involved troubleshooting application issues, coordinating with developers for bug fixes, and ensuring a seamless user experience for banking services. I frequently used SQL for database queries and worked in a Linux environment to manage server-side applications. One key achievement was improving the user onboarding process, which resulted in a 20% decrease in processing time."

Rating: 2/5. There’s foundational content, but it lacks clarity, structure, and detail. Aim for a more structured response that clearly articulates your experiences and skills.

How do you approach troubleshooting an issue that is reported by a user? Can you walk us through your problem-solving process?

Sorry I can able to I cannot able to problem solving process

Your answer, "sorry I can able to I cannot able to problem solving process," is not appropriate for the question. It suggests a lack of confidence and does not provide any information about your problem-solving skills or approach. Interviewers typically look for structured responses that demonstrate your ability to handle user-reported issues.

To improve your response, consider outlining a clear problem-solving process. Here’s a suggested approach:

1. Understand the Problem: Begin by listening carefully to the user’s issue. Ask clarifying questions to gather all relevant information about the problem.

2. Reproduce the Issue: Try to replicate the issue in your environment. This helps in understanding the context and constraints around the problem.

3. Investigate Possible Causes: Based on your findings, analyze logs, error messages, or system statuses that could point to the root cause of the issue.

4. Implement a Solution: Once you identify the cause, implement a solution. This could involve applying a fix, providing a workaround, or escalating the issue if it’s beyond your control.

5. Test and Confirm: After applying the solution, verify that the issue is resolved by testing the system with the user, ensuring they are satisfied with the outcome.

6. Document the Process: Always document what the issue was, how it was resolved, and any steps taken. This helps in future troubleshooting and builds knowledge for the team.

7. Follow Up: Finally, check in with the user after a couple of days to confirm that everything is still functioning well.

In rating your original answer, I would give it 1/5, as it lacked substance and clarity. Adopting a structured response like the one suggested above will improve your answer significantly and display your problem-solving abilities effectively.

Describe a challenging support case you encountered. How did you resolve it, and what did you learn from that experience?

In that case we had a receive in a ticket from the user and that he was not able to login into the dob application so what we did we are using user id we have to learn next sample where we have winter is user ID you can add the reset password or we can clear failed log is for all the server which he has access

Your answer touches on a support case involving a user unable to log into an application, which is relevant to the question. However, clarity and detail are lacking, making it difficult to assess the complexity of the case and the specific actions taken.

1. Clarity and Structure: Your response should ideally be structured in three parts: the challenge, the resolution steps you took, and the lessons learned. Right now, it's a bit jumbled, making it challenging to follow.

2. Detail: You mentioned resetting the password and clearing failed logins, but elaborating on why these actions were necessary would enrich your answer. For example, explaining how you identified the problem (e.g., examining logs for errors or reaching out to the user for additional context) can demonstrate your analytical skills.

3. Lessons Learned: It’s crucial to convey what you took away from the experience. Did this case teach you about better password management, the importance of user communication, or perhaps preventative measures? A personal reflection makes your answer more impactful.

4. Technical Knowledge: Highlighting any SQL or Linux-specific tools or commands you used would showcase your expertise, making your response more relevant to the position.

Improvement Example: "In one challenging support case, a user reported being unable to log into the application. To resolve this, I first checked the user’s account status in the database using SQL commands to verify their credentials and identify any errors. I also reviewed the server logs to see if there were failed login attempts, which indicated possible issues with the account. After confirming that the account was locked due to multiple failed attempts, I reset the user’s password and cleared their failed login attempts. This experience taught me the importance of thorough investigation and effective communication with users, ensuring that they feel supported during the troubleshooting process."

Overall, I would rate your answer 2/5. Improving clarity, adding details about your troubleshooting process, and reflecting on what you learned will greatly enhance your response.