L1 | Technical Support Engineer Interview Interview
| Technical Support Engineer Interview With Dxc Technology | Soft Skill Round Question(s) & Actual Evaluation
Please refer to the evaluation for more insight.
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Classification: L1 | Technical Support Engineer Interview
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Topic(s): | Technical Support Engineer Interview With Dxc Technology | Soft Skill Round
Can you explain the difference between a hardware and software issue when troubleshooting technical problems in a support role?
Candidate's Answer:Hardware trouble shooting involves identifying and resolving issues related to Physical components like computers printers or network devices software trouble shooting on other hand focuses on resolve in problems within operating system applications or other software components
AI Evaluation:Your answer is mostly correct and appropriate to the question, as you have effectively highlighted the difference between hardware and software troubleshooting in a support role.
In hardware troubleshooting, technicians deal with physical components such as computers, printers, or network devices to identify and resolve issues related to their functionality and connectivity. This often involves physically inspecting equipment, diagnosing potential hardware failures, replacing faulty components, or reconfiguring connections.
On the other hand, software troubleshooting involves resolving issues within the operating system, applications, or other software components. This may include troubleshooting software conflicts, analyzing error messages, updating software versions, checking configurations, or reinstalling software programs.
To improve your answer, you could provide specific examples of common hardware and software issues that support engineers might encounter, as well as techniques or tools that can be used to effectively troubleshoot these issues.
Overall, your answer demonstrates a good understanding of the differences between hardware and software troubleshooting in a support role. I would rate it 4/5.